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Microsoft CRM

Microsoft Business Solutions CRM (Customer relationship management) provides organizations with technologies, business applications and best practices that help sell, market and service products and services. This tool is easy to use, customize and maintain, integrates with other business systems and scales to grow along with your business.
Microsoft CRM offers a unified view of customer information and interactions through integrated sales, marketing and customer service features. This approach enables organizations to share information, accelerate sales, identify new revenue opportunities and deliver more consistent customer service.
Microsoft CRM integrates with Microsoft Office, Microsoft Business Solutions for Financial Management and other business systems. The ease of integration with Microsoft Office is of particular value—enabling staff to access Microsoft CRM information from Microsoft Office Outlook and work online or offline with access to sales functionality. Microsoft CRM is simple to configure, helping employees become productive fast, with little training. Easy-to-use wizards help to customize Microsoft CRM to the individual specifications of a business.
PC USA can assist you in customizing your Microsoft CRM solution for integration with third-party applications.

Great Plains

Microsoft Business Solutions–Great Plains is an affordable, scaleable solution that helps address business-process needs at the lower mid-market segment and scales to help meet the requirements of complex business processes in the upper mid-market and corporate Microsoft
The new version, Microsoft Business Solutions–Great Plains 8.0, adds rich functionality to one of the most powerful and proven business solutions available to mid-size businesses today. It's backed by years of award-winning service and a firm commitment to innovation and support—so you can rest assured your investment will continue to add value as your business changes and grows. With Great Plains, you can:
Streamline business processes
Transform time-consuming processes into tasks that can be executed quickly and accurately. For example, you can reduce transaction entry steps and increase accuracy in Microsoft Great Plains General Ledger by copying, voiding, deleting, or correcting general ledger transactions with full audit control. You can easily correct posted journal entries by backing out the originating entry and making the necessary adjustments to a copy of the original entry, with full audit trail support.
You can also gain tight control over distribution and manufacturing processes with a complete view of serial and lot numbers. Simply by entering an item's serial or lot number and initiating a trace, you'll know where and when the number appeared in bills of materials, customer orders, or any other transaction. Great Plains also lets you work flexibly with manufacturing bills of materials (BOMs) by using an intuitive, graphical BOM to update entries, edit revision levels, save revision histories and change BOM categories.
Improve visibility
Microsoft Great Plains 8.0 makes it easier to locate information and share it across your organization. You can export Microsoft Business Solutions reports to Microsoft Office Excel pivot tables with just a few clicks, enhancing understanding of key business information and reducing the labor required to create these tables and charts. You can quickly and easily load Microsoft Business Solutions for Analytics–FRx report data into an Excel PivotChart for graphical data support. What's more, you can gauge business conditions precisely and make better informed decisions with more useful queries.
Enhance usability
Microsoft Great Plains 8.0 captures the look of Microsoft Office Outlook—part of the Microsoft Office family of products. It offers list-based navigation and streamlined menus that provide everyone in your organization with an intuitive interface. And Microsoft Business Solutions Business Portal can deliver personalized information to everyone's desktop for easy access. You can boost productivity and minimize training costs with an intuitive interface. Whether your employees are working in Microsoft Great Plains or Microsoft Office, they'll have a seamless user experience.

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