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Remote Client Assistance
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Do you have an old version of Microsoft Exchange and want to migrate to the latest version? We can assist your IT department or handle the implementation ourselves, with comprehensive Microsoft Exchange server implementation services. We can ensure your local and remote mail users get the scalability, reliability, security and performance they require. And, we can achieve that goal while avoiding or minimizing the disruptions normally associated with a Microsoft Exchange Server migration.
We are experts in:

  • Microsoft Exchange Server installation
  • Upgrades to Microsoft Exchange Server 2003
  • Microsoft Exchange Server migration and customization services

How we proceed:
Microsoft Exchange Server Readiness Assessment – We will review your current environment, including the Windows 2000/2003 domain, network and SMTP architectures. Required changes or issues that may pose undue risk for the migration will be documented over the course of the assessment.

Microsoft Exchange Server Planning, Design and Implementation – We will analyze business requirements and map them to Microsoft Exchange Server capabilities. Then, the physical and logical design of the Exchange Server architecture will be defined along with the major tasks that will take place over the course of the installation, upgrade or migration project. If required, the service team will also review the current message environment, existing domains and the network architecture. We also install and configure Microsoft Exchange Server software and all relevant Microsoft Service Packs and Hot Fixes. The Windows NT (WNT) network protocols, the Microsoft Exchange Server connectors for Internet Mail, Mail Service, Microsoft Mail and cc:Mail, along with the Exchange Server client software for networked clients will be configured, as appropriate. The client connection to the server and a mailbox and the ability to send and receive mail to and from the server will be verified.

E-mail Server Archiving & Storage Assessment – This service is designed to gather metrics on current usage profiles and data retention as well as gather usage metrics for servers and storage and network traffic. The information is then reviewed and recommendations on system configuration are developed based on performance results and the number of anticipated users.
Microsoft Exchange Server Test Pilot – Provides a practical approach to test concepts that may include customized applications, testing new versions and backup of the production environment. Based on the results of the pilot, the logical and physical designs of the Exchange Server architecture will be updated along with any special implementation activities.

Complete documentation and basic training will be conducted for the ongoing maintenance of the system.

Microsoft Exchange Server Support – PC USA offers flexible support plans targeted to meet the needs of help desk personnel or IT professionals, including on-site and telephone support.
PC USA also specializes in emergency Microsoft Exchange Server upgrades, when a customer's mail systems are down and a migration to a new server and Microsoft Exchange Server is the only option.

Microsoft Exchange Server 2000/2003
Exchange Server, the Microsoft messaging and collaboration server, enables businesses to send and receive electronic mail and other forms of interactive communication through computer networks. Designed to interoperate with a software client application such as Microsoft Outlook, Exchange Server also interoperates with Outlook Express and other e-mail client applications.
Exchange Server offers integrated collaborative messaging features such as scheduling, contact and task management capabilities. Exchange Server 2003 runs on Microsoft Windows Server 2003 and Microsoft Windows 2000 Server operating systems. Microsoft Office Outlook 2003 runs on Windows-based computers and communicates with the server running Exchange Server through the MAPI protocol that includes powerful messaging and rich collaboration capabilities. Exchange Server also accommodates other client access through its support for Post Office Protocol 3 (POP3) and Internet Message Access Protocol 4 (IMAP4) protocols as well as support for Simple Mail Transfer Protocol (SMTP). Microsoft Outlook Web Access, a service in Exchange Server, accommodates what are known as thin clients (Web browser–based access clients).
Exchange Server 2003 supports mobile devices such as Pocket PC and Smartphones and enables businesses to synchronize an Inbox, Calendar and Contacts and Tasks lists to remotely check appointments and other important information. Mobile device browsers are also supported through Exchange Outlook Mobile Access, which enables HTML, compressed HTML (CHTML) and Wireless Application Protocol (WAP) browser–based devices to access Exchange Server.

 
Anywhere Access For Employees

Key:  Feature included = Feature included  Feature not included = Feature not included

Feature

Exchange Server 2000

Exchange Server 2003

Exchange Server 2007

Collaboration and Productivity

 

 

 

Public folder access from Outlook

Feature included

Feature included

Feature included

Outlook Anywhere (formerly known as RPC over HTTP) – access to Exchange from Outlook 2003 or later over HTTP, no tunnel or VPN required

Feature not included

Feature includedA

Feature included

Resource Booking Attendant

Feature not included

Feature includedB

Feature included

Calendar Attendant

Feature not included

Feature not included

Feature included

Unified Messaging

 

 

 

Voice messaging system

Feature not included

Feature not included

Feature includedC

Fax receiving system

Feature not included

Feature not included

Feature includedC

Consolidated management for voice mail, e-mail, fax

Feature not included

Feature not included

Feature includedC

Voice and fax messages delivered alongside e-mail in user inboxes

Feature not included

Feature not included

Feature includedC

Voice mail client integration in Outlook Web Access and Outlook 2007 for in-place playback and note taking

Feature not included

Feature not included

Feature includedC

Outlook Voice Access – speech-enabled dial-in access to e-mail, calendar, contacts, voice mail and corporate directory

Feature not included

Feature not included

Feature includedC

Speech-enabled automated attendant

Feature not included

Feature not included

Feature includedC

Web-Based Messaging

 

 

 

Outlook Web Access – Outlook-like web e-mail client

Feature included

Feature included

Feature included

Search

Feature included

Feature included

Feature included

GZIP compression

Feature not included

Feature included

Feature included

Forms-based authentication

Feature not included

Feature included

Feature included

Global address list access

Feature not included

Feature included

Feature included

Spell check

Feature not included

Feature included

Feature included

Tasks

Feature not included

Feature included

Feature included

Scheduling Assistant

Feature not included

Feature not included

Feature included

WebReady Document Viewing

Feature not included

Feature not included

Feature included

LinkAccess to SharePoint document libraries and UNC file shares

Feature not included

Feature not included

Feature included

Information Rights Management (IRM) pre-licensing to speed up access to protected content

Feature not included

Feature not included

Feature included

Schedulable Out of Office messages

Feature not included

Feature not included

Feature included

Out of Office messages configurable by internal or external recipient

Feature not included

Feature not included

Feature included

Self-service Unified Messaging PIN reset

Feature not included

Feature not included

Feature included

Self-service remote wipe of Exchange ActiveSync mobile devices

Feature not included

Feature not included

Feature included

Public folder access

Feature included

Feature included

Feature not includedD

Support for rules

Feature not included

Feature included

Feature not includedD

Support for S/MIME

Feature not included

Feature included

Feature not includedD

Mobile Messaging

 

 

 

Exchange ActiveSync

Feature not included

Feature included

Feature included

Direct Push of e-mail, calendar, contacts, tasks

Feature not included

Feature includedE

Feature included

Data protection using remote wipe, local wipe, enforced pins and policies

Feature not included

Feature includedE

Feature included

GZIP compression

Feature not included

Feature includedE

Feature included

Support for a range of devices through Exchange ActiveSync protocol

Feature not included

Feature included

Feature included

Per user device policies

Feature not included

Feature not included

Feature included

Over-the-air search of the remote mailbox from mobile device

Feature not included

Feature not included

Feature included

Out of Office set from the device

Feature not included

Feature not included

Feature included

Support for HTML e-mail

Feature not included

Feature not included

Feature included

Improved meeting handling – reply with message or forward

Feature not included

Feature not included

Feature included

Support for S/MIME

Feature not included

Feature includedE

Feature not includedD

 
 
 
RELATED LINKS
Microsoft Sharepoint
Microsoft Sharepoint Portal Server
Microsoft Windows Server System
Microsoft Exchange Services
Microsoft Windows Active Directory
Microsoft SQL Server 2000 & 2005
Microsoft Operations Manager (MOM)
System Management Server 2003 (SMS 2003)
Live Communications Server
Windows Rights Management Services
ISA Server
Internet Information Services (IIS)
IPSEC Security
Windows Update Services
Windows Cluster Services
Microsoft Small Business Server 2003
Microsoft Windows Storage Server 2003
Microsoft Office System
Microsoft Virtual Server 2005
Microsoft CRM
Microsoft Open Value 2.0 Licensing Solution
 
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